INFRASTRUCTURE & PLATFORM SUPPORT

Historically, infrastructure has been known as a hardware environment in which we’ve managed cross-asset, front to back office infrastructure and application support requirements. However, the market is evolving…

Businesses now want to move past space-demanding servers, relinquish associated costs, and increase speed and accuracy.

Cloud-based technologies are empowering this movement. Infrastructure as a Service (IaaS) and Infrastructure as a Code (IaC) practices, along with the latest AI and machine learning capabilities - are enabling clients to migrate to autonomous online environments that deliver less downtime, more efficiency and higher productivity across business workflows.

The need for operational support and monitoring is still present but now aligns more with programming languages and DevOp methodologies. So where Linux and Unix Solution Architects (SAs) may now move to Python environments, typically we’ve seen front/back-and Java Programmers and similar learning the new operative approaches. 

Legacy systems, and the vast amounts of data that must be transferred to create automated environments, are the most significant hardship impacting this Cloud revolution at financial institutions; where inherently, required Site Reliability Engineering (SRE) capabilities are not available on site. 

The rise of scalable automation and the ‘era of SRE’ has sharply changed the mindsets of people adapting to fit, or coming new to this market. Money and level-careers are no longer as focal - with questions regarding exciting projects, the tech stacks, scalability and flexibility in working practices garnering more attention. Banks are recognising this change and modifying their engagement practices. Now they want the right people for an environment, not just those with typical asset classes or backgrounds.

From a support perspective, the people we look for in this community are problem solvers, usually with a propensity for fixing things and natural interpersonal communication abilities - enabling them to interact with vendor and in-house individuals as well as applications throughout the business. Ultimately our focus is on how clients can harmonise infrastructure and development - with the support of DevOps, SRE and platform engineering capabilities.